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Who Manages the Site
The website madeco24.shop offers household products for sale in United Kingdom, New Zealand, Australia, USA, and Canada. We have implemented a return and refund policy in compliance with current regulations.
Right of Withdrawal
You have a period of 30 days from the receipt of your order to exercise your right of withdrawal without having to provide reasons or pay penalties, except for return shipping costs.
Return Conditions
- Accepted Products: We accept returns for new and lightly used products, provided they are returned in their original packaging.
- Return Window: Returns are accepted within 30 days from the date of receipt of the product.
Return Methods
- Available Methods: Returns can be made by mail or dropped off at a collection point.
- Return Label: Download and print the return label from our website. The cost of the label will be covered by us.
Restocking Fees
No restocking fees will be applied for returns.
Refund Processing Times
Refunds will be processed within 3 days following the receipt of the returned products, subject to verification of their condition. Refunds will be made according to the payment method used at the time of the order.
Proof of Issue
To be eligible for a refund, you must provide evidence (photos, videos) of the issue with the products. Without this evidence, we will not be able to process a refund.
Customized or Damaged Products
Products that have been customized or damaged by you cannot be returned or exchanged.
Non-compliance and Order Error
In case of an order error on our part or non-compliance of a product, you must inform us as soon as possible. We commit to replacing the product or refunding you. Return shipping costs will be covered by us if the non-compliance or error is confirmed.
Contact
For any questions or assistance regarding returns or refunds, please contact us at: contact@madeco24.com.